Registering in is free. The client will have access to their personal data using a password and can change the data at any time. The customer is not required to register and you can unsubscribe anytime. The information we receive when you make a record is completely confidential and only Medinet Clinic SL will have access to the data.


You can make inquiry of transport costs adding the products to the shopping cart and then selecting the destination zone.

Delivery costs depend on the volume of products, weight and shipping area.

NOTE: With deliveries of large volume goods such as couches, cabinets, etc. the service does not include carrying up the stairs. Check the price of additional services through the contact form.

For areas outside mainland Europe, customs charges and taxes in the area are not included.

Medinet Clinic is not responsible for customs withholding. In the event that the customer refuses to pay taxes on imports, the goods will be retained in their respective customs. No returns will be accepted.

IMPORTANT: In case it is found at the time of delivery by the carrier, non-conformities or the merchandise is visibly damaged, you should mark this in the carrier's delivery note and make it known to Medinet Clinic SL immediately or within 24 hours of receipt of goods by contacting the customer service department of Medinet Clinic SL. In any case you should always verify that the goods have been delivered in perfect condition and it is recommended to always put the delivery note "ACCEPTED UNDER REVIEW" to claim later, since otherwise the carrier assumes the products have been received in good condition.


Approximate delivery times are, in working days:

  • UK, EIRE: 5-8 days
  • Spain (mainland): 24-48 hours
  • Ceuta, Melilla 2-4 days
  • Balearic Islands: 2-4 days
  • Canary Islands: 7-15 days
  • Other zones: please consult our Customer Service

The days are counted from the day that we receive payment into our banks.

NOTE: delivery times indicated by Medinet Clinic are a guide, although our company will endeavor to meet these deadlines, the delay does not imply the cancellation of the order or any compensation.


You can make an order using the following methods:

  • On-line on our website


  • Bank Transfer

* Cuenta Bancaria 
BBVA: 0182 7513 00 0208557861 
IBAN: ES44 0182 7513 0002 0855 7861 

Possible exchange and bank fees are paid by the client.

  • Payments by credit card. Only through the Web or in our store.
  • Payments by PayPal: Paypal is a payment system by credit card or PayPal account. Only through the Web.

NOTE: It is very important for transfers or deposits in the SENDER field to enter the name of the final client and in the SUBJECT state the order number.


The prices displayed on the website are only valid for orders placed through the web.

All prices are in Euros.

The prices shown on the pages of this website are quoted excluding taxes, depend on the area.

In Spain we shall apply value added tax (VAT) except Canary Islands, Ceuta and Melilla (in these territories delivery expenses for customs and import taxes are charged to the client).

In the other countries depend on the area, VAT and customs clearance charges and import taxes are borne by the customer, if any apply.


We do not accept any returns without previous consultation.

    • For damage in transit:
      We will accept refunds for breakages within 24 hours of receipt, if specified on the delivery of transport, after this time the company Medinet Clinic is not responsible.
    • Other refunds:
      If when you receive your order, you are not satisfied, you have a period of fourteen (14) days from the date of receipt to implement the right of return.
      • Item not used
        Complete, intact packaging, unused, unblemished, original box, not manipulated, in perfect condition. Will be refunded 100%, excluding shipping, return and administration charges.
      • Used items
        Seal opened, opened packing, used, manipulated, incomplete (missing accessories), excessively used, etc. We will refund between 50 and 80%, excluding shipping, return and handling (depending on the state of the product, we will consider accepting or rejecting the return).
      • Toiletries, personal care or made to measure or custom
        No refunds.

Note: Transport costs will be deducted from returns, moreover bank charges and checking of product.

The product must be returned with sufficient packaging and protection to avoid damage in transit. Otherwise, neither the insurance carrier nor Medinet Clinic SL will be liable for damages, being the sole responsibility of the customer. You must also attach manuals, accessories and promotional gifts included in this case.

Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount, according to the method of payment used by the customer.


The Warranty Certificate ensures the quality of product covered under the terms established by law for a period of one, two or more years, as established by the manufacturer, from the date of delivery.

This does not include damage caused by neglect, dropping, collision use or misuse, unsuitable voltage, improper installation not performed by authorized service when appropriate, or materials subject to wear from normal use.

In those incidents that justify the use of collateral are eligible for repair, replacement of the article, rebate or refund under the terms established by law.

Medinet Clinic SL reserves the right to apply to an official technical service for the verification of the origin of the problem. Should be a defect caused by misuse, repair will be billable.

To make use of the guarantee you must first inform our customer service department, not being accepted in our stores any merchandise that has not been previously authorized for exchange, refund or repair.

The warranty will be null and void:

      • If you modify, alter or replace some of the data in the same or proof of purchase.
      • If you change or repair the apparatus secured without the knowledge of the Technical Service
      • If no invoice


Cancellation of an order processed by the customer, in the process of manufacture or importation IS SUBJECT to forfeit all expenses such as transportation, customs charges, etc.

Medinet Clinic S. L. reserves the right of admission and cancellation of any order and can return the amount paid by the customer and shall be exempt from any further obligation.