Shipping & Returns

  • Delivery arrangements depend on the availability of the products, this information can usually be seen on the web at the time of purchase.
  • Delivery within 24/48 hours of orders in stock "IMMEDIATE SHIPPING", except for transport problems outside Medinet Clinic, with payments made in our bank account before 12.00 h. This does not include weekends or holidays.
  • In the case of payments by bank transfer / entry, the term will start counting from the moment the payment is seen in our account.
  • Orders will be delivered at your home by the transport companies CORREOS EXPRESS for the Canary Islands, Ceuta and Melilla, ASM for Spain peninsula and Baleares, and GLS for Europe.
  • You can check the status of your order in the "My Account" section 24 hours a day.
  • When the order leaves our warehouse, Medinet Clinic S.L. Will inform you of your shipment by email. For more information about your order, follow the instructions sent by email.
  • If the products are not in stock normally you will not be able to make any purchases.
  • IMPORTANT: If it is found, at the time of delivery by the carrier, that the merchandise is visibly damaged, it must state on the delivery note of the carrier such fact and notify us by telephone as soon as possible, if it considers That your purchase will be seriously damaged, do not accept your delivery and let us know as soon as possible.
  • If within 14 days from the purchase of your order, you would like to return the same, you can do it without having to justify anything, aso yes, the product must be in perfect condition, in its original packaging and with all the accessories as How did they arrive?
  • To exercise your right to this return, you must contact Medinet Clinic by email, tell us that you want to return your order, a cause if you deem it appropriate, and follow the instructions that will also reach you by email.
  • You will have to return us in perfect condition to purchase, and once verified in our dependencies that everything is correct, we will proceed to the return of the costs of the same except the expenses that we have had, such as the shipping costs and in Your case collected, or financial expenses. The return will be made by the same means that you used for the payment.


  • The shipping costs are automatically calculated in the shopping cart according to the volume, the weight of the products and the selected shipping area. Before finalizing your order, and after making your registration, you can see the cost of the postage.